Refund policy

We want you to be happy with what you bought. If something is not right, contact us at sales@cruztopicals.com or call 480-861-7804 and we will sort it out.

Returns

You have 30 days from the day your order arrives to request a return.

To be accepted, an item must be unopened, unused and in its original packaging. We cannot accept opened bottles back, because these are topical products applied to skin and we cannot resell them once a seal is broken.

Start a return by emailing sales@cruztopicals.com with your order number. We will reply with the return address. Please do not send anything back before you hear from us, as we cannot process returns that arrive unannounced.

You pay the return postage unless the return is our fault, for example a wrong, damaged or faulty item. Original shipping charges are not refunded.

Damaged, wrong or faulty items

Check your order as soon as it arrives. If anything is damaged, leaking or not what you ordered, email sales@cruztopicals.com within 7 days with your order number and a photo. We will send a replacement or a full refund, including shipping, and we will cover the cost of sending anything back.

Refunds

Once your return arrives and we have checked it, we will email you to confirm. Approved refunds go back to your original payment method within 10 business days.

Your bank or card company may take longer than that to show the money in your account. If it has been more than 15 business days since we confirmed your refund, please contact us.

Reactions and sensitivity

Our products are for external use only. If your skin reacts badly, stop using the product and contact us. We will refund an opened bottle in that situation, because we would rather you stopped using something that does not agree with you.

Cancelling an order

If you need to cancel, contact us straight away. We can usually stop an order before it ships. Once it has shipped it becomes a return.